SHIPPING & RETURNS
Our delivery times are not guaranteed and will always be estimated in business days excluding weekends and/or holidays. Once the packages are sent to our shipping providers, the arrival times are out of our control and in the hands of the shipping provider that has been selected.
TIE MOOD are not held responsible for:
- Mistakes made by USPS or other postal service
- Wrong addresses given by customers
- Damage to products by postal service
- PO Box issues
- Stolen packages after delivery
UNITED STATES SHIPPING
All US orders will be shipped and delivered via United States Postal Service (USPS) as First-Class Mail. US First-Class Mail orders are processed and shipped within 3-4 business days, depending on the city of destination. Customers have the option to upgrade to Priority Mail for 3-5 day delivery or Priority Mail Express for 2-4 day delivery. Shipping time depends on the city of destination.
Tie Mood uses United States Postal Service to ship your order through USPS Standard First Class and it takes an estimated 14-30 business days depending on your location.
We do not process or ship orders on Saturday, Sunday and Major Holidays. Orders placed before 10am PST will be processed for shipping the same business day; orders placed after 10am PST will be processed for shipping the following business day. We provide each customer with a tracking link for all shipments for you to track your order status online. Delivery times are estimates and are not guaranteed due to possible delays at the post office outside of our control. If you experience shipping delays please first contact your local USPS office with your tracking number. If that does not resolve your issue, email email@example.com with your order number and we will be happy to look into your order.
Items are shipped after processing (3-4 business days) using United States Postal Service. In addition to an order confirmation email, we will send you send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout.
We will gladly accept returns and exchanges within 7 days of delivery date. If you have any problems with your items, please contact us at firstname.lastname@example.org to address your concern. We are always happy to help!
All sale orders and clearance items are final and cannot be returned or exchanged.
Discount codes cannot be applied retroactively to previous orders and refunds will not be issued to cover the difference. Please double check to make sure any codes are entered and applied at checkout before completing your purchase.
We will happily replace items if they are defective or damaged upon arrival. If you receive an item that is defective or damaged, email email@example.com within 24 hours of receiving your order with a photo of the defective/damaged item and order number. Requests after 24 hours will not be accepted.
If you have any further questions, please e-mail firstname.lastname@example.org.